Privacy Policy
This Privacy Policy explains how XGateway (“the Company”, “we”, “our”) collects, uses, shares, and protects personal information you provide while using the XGateway website, platform, and related services (“Services”). It applies to our clients, their partners’ representatives, and other website visitors. Terms used herein follow those in our Terms of Use.
1.1 You acknowledge that XGateway processes your personal data to provide access to and use of the Website and Services in accordance with the Terms of Use, and to deliver ancillary services that support your use of the platform.
1.2 We process your personal data in accordance with applicable data protection laws and best business practices. We are committed to safeguarding your privacy and protecting your information.
1.3 Your personal data may be processed to support your use of the Services, including onboarding, account administration, technical support, and other operational functions.
1.4 We may process your personal data to conduct identity verification and other compliance-related procedures that ensure the lawful use of our Services.
1.5 Your personal data will not be shared with third parties without your consent, except where such disclosure is necessary to:
- deliver the Services through affiliated companies or infrastructure providers, including ChainGate Ltd, license number 01010477, registered in Ras Al Khaimah, United Arab Emirates, which supports certain backend and technology functions of the platform;
- fulfill regulatory, legal, or compliance-related obligations (such as anti-money laundering, risk assessment, or fraud detection) through licensed third-party providers; or
- comply with applicable laws, regulations, or court orders.
All such third parties are contractually bound to uphold confidentiality and maintain appropriate technical and organizational safeguards to protect your personal data.
1.6 You have the right to request access to the personal data we hold about you. You may also request the correction, restriction, or deletion of your personal data, unless such actions are limited by applicable law.
1.7 You are responsible for keeping your account information up to date. Please update your details via your account settings or by contacting our support team.
1.8 In fulfilling our regulatory obligations, we may work with authorized agencies, including credit bureaus, fraud prevention databases, or anti-money laundering service providers. These agencies may retain a record of the information we submit.
1.9 We use cookies to enhance your experience, monitor website performance, and improve our services. You can disable cookies through your browser settings, but this may limit your ability to use certain features of the Website.
1.10 From time to time, we may send you updates, service announcements, or promotional messages. You can opt out of marketing communications at any time by updating your preferences or contacting support.
